Privacy Policy · AI Concierge Maldives

This Privacy Policy explains how AI Concierge Maldives ("we", "us") collects, uses, and protects information when you use our guest concierge service and website.

1. Information We Collect

When you use the guest chat, we may collect:

Your name and room number (provided when you start a chat).
The content of your messages and conversations.
Basic technical data (browser type, device, IP address) for service operation and security.

2. How We Use Your Information

To provide and operate the guest concierge service, including AI answers and staff handoff.
To route your requests to the hotel's staff when needed.
To improve our service and train our knowledge base.
To comply with legal obligations.

3. Data Sharing

We share your conversation data only with the hotel you are staying at, for the purpose of serving your request. We do not sell your personal information to third parties.

4. Data Retention

Conversation records are retained for as long as needed to operate the service and meet legal requirements, after which they are securely deleted.

5. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us at the details below.

6. Contact

For privacy questions, contact us at info@maldivesguest.com or +960 962-1322.

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